iDistribute Order Management:

iDistribute Order Management module offers manual & web-driven order entry and management with real-time access inventory availability and order status information. Control of customer profiling and order experience, management of complex contractual relationships, special customer order provisions, specialty return orders, value-add processing and "preferred customer" product reservations. Also provisions for customer-specific catalogs, complex orders with multiple shipping destinations, multiple ship date and multiple sourcing options.
Customer service levels that were acceptable five years ago are not acceptable today. Customers want products delivered where and when they need them and packaged the way they want. Nowhere are customers' expectations higher than in the order management area. Consequently, your order management system should be a strategic tool for providing better customer service. Better customer service makes you more competitive.

To provide excellent customer service, your order processing system needs to:
- Shorten order cycle time: Time is often more critical to the customer than cost and other customer-satisfaction issues. If two sources offer the same product for nearly the same price, the one that offers the fastest delivery time gets the order. In more and more situations, customers give orders to the higher-priced vendor if that vendor can provide and earlier delivery.

- Increase order fill rates: Whenever a product is not in stock you risk losing the sale of the backordered item, or sale of the entire order. The need to have a high order fill rate, however, must be balanced against higher inventory costs.

- Provide complete and accurate order information: How easily can you answer a customer's question about the status of an order or shipment? How often must you refer to paper records before responding to the customer? Competitive customer service means answering questions quickly and accurately.

- Meet the special needs of your best customers: Do you derive a large share of your sales from a small group of customers? What do you do to retain these larger and more profitable costumers? Special customers require a higher level of service, which means higher order fill rates, special order handling, faster deliveries, and special pricing. Special customers may require some "value-add" activity to support the order. Your order processing system must be able to treat special customers differently.

- Offer flexibility in design:

iDistribute’s Order Management can help you improve customer service and be more competitive. It can shorten your order cycles, increase order fill rates without simply increasing inventory levels, give you more online order and shipment information, and allow you to adapt services to fit the special needs of your special customers. It can improve your order processing operations immediately.

The key to iDistribute’s Order Management is flexibility. It is in the order processing area where you need to have the most flexibility. You can adapt Order Management to meet the special needs of your customers, key suppliers, and products. You can adapt Order Management to meet the special needs of a rapidly changing marketplace.